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Privacy Policy

LineaCore ("we", "us", "our") is committed to protecting the privacy of individuals in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store and disclose personal information.

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1. Who We Are

LineaCore is a web design and digital automation agency based in Brisbane, Queensland, Australia. ABN: 57 853 127 516. We provide website design, development and AI automation services to small businesses.

2. What Information We Collect

We may collect the following types of personal and business information:

• Business name, contact name, phone number and email address
• Business address and suburb
• Information about your digital presence (e.g. whether your business has a website)
• Communications between you and LineaCore (emails, SMS, calls)
• Service agreement and invoice details

We do not collect sensitive information (health, financial, biometric) or payment card numbers. Payment is processed via third-party providers subject to their own privacy policies.

3. How We Collect Information

We collect information:

• Directly from you — when you contact us, sign a service agreement, or respond to our outreach
• From publicly available sources — including Google Maps and Google Business Profile, where business contact details are publicly listed
• Automatically — when you visit lineacore.com.au (standard web server logs: IP address, browser type, pages visited)

4. Why We Collect It (APP 3)

We collect personal information to:

• Contact you about web design and digital services relevant to your business
• Provide and manage services you have engaged us for
• Send invoices, service agreements and project updates
• Comply with legal obligations

We will not use your information for any purpose not listed above without your consent.

5. SMS and Email Outreach

We may send you a single unsolicited SMS or email to introduce our services if your business contact details are publicly listed and our services are directly relevant to your business (inferred consent under the Spam Act 2003). Every message includes an opt-out mechanism. If you reply STOP or ask us not to contact you, we will immediately remove you from all outreach lists and delete your contact information from our systems.

6. How We Store and Protect Information (APP 11)

Your information is stored securely in Supabase (hosted on AWS infrastructure in Australia/United States). We apply the following controls:

• Encryption in transit (TLS 1.2+) and at rest (AES-256)
• Access restricted to authorised LineaCore personnel only
• Multi-factor authentication on all internal systems
• Row-level security policies — data is only accessible to authenticated users
• Regular automated backups

7. Who We Share Information With

We do not sell, rent or trade your personal information. We may share it with:

• Supabase Inc. — our database provider (data processor)
• Google LLC — for Google Workspace and Maps services
• Legal authorities — if required by law or court order

8. Access and Correction (APP 12 & 13)

You have the right to access the personal information we hold about you and request corrections if it is inaccurate. To make a request, contact us at the details below. We will respond within 30 days.

9. Data Retention

We retain personal information only as long as necessary for the purpose it was collected:

• Prospect contact data: deleted within 90 days if no engagement
• Client records: retained for 7 years for tax/legal compliance, then deleted
• Web server logs: retained for 30 days then automatically purged

10. Data Breach Notification (NDB Scheme)

If we become aware of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) within 30 days, as required under the Notifiable Data Breaches (NDB) scheme.

11. Cookies

lineacore.com.au does not use tracking cookies. Our internal CRM uses a session token (Supabase Auth JWT) stored in browser memory for authentication — this is not used for tracking and expires after your session ends.

12. Complaints

If you believe we have breached your privacy, contact us first. If unresolved, you may lodge a complaint with the OAIC at www.oaic.gov.au or call 1300 363 992.

13. Changes to This Policy

We may update this policy from time to time. The current version is always available at lineacore.com.au/privacy.html. Material changes will be communicated via email to active clients.